Customer Collaboration

Customer collaboration feature in ProInteract refers to the way customer feedback can be used to benefit from business, products, and services.

Customer collaboration can be of several forms by making a deeper commitment to the online interactive conversations they use to engage with customers via social media. Improving the customer experience is high for any organization and its marketing managers and is constantly evolving. ProInteract ensure that the emphasis is just not on shifting from retention only, but to customer collaboration as well. This eDetailing tool can help your organization to efficiently and effectively capture your customer's feedback to improve customer experiences for better sales enablement for your organization to adapt to trends and remain competitive.

ProInteract helps in keeping your customers engaged and loyal to securing their repeat business. This eDetailing tool helps in providing new insights into its customer's preferences, giving a head start on marketing campaigns for efficient customer engagement and collaboration.

Share/Share Now: Enables your field sales team to share multiple digital content with your customers

Email Queue: Queues up the email for lateral correspondence

Feedback Forms: Customizable feedback form to seek your customer’s review on the products/services being sold to.

Trial / Evaluation Cards: Enables you team to share Trial/ Evaluation Cards for your customer to get the first glimpse of the product to evaluate its performance and value.

Your Competitive Edge

ProInteract seamlessly enables customer collaboration with proactive and personalized experiences across all channels and touchpoints throughout the entire customer engagement lifecycle.

Helps in designing and managing efficient customer journeys by collaborating with customers.

Helps in delivering personalized self-service interactions for simpler and effective customer journeys.

It provides rich contextual and meaningful insights at every moment.

Helps in positioning your business as an industry expert by publishing compelling and relevant digital content.